View Our Website View All Jobs

Technical Support Specialist

Who we are:  EnergyCAP, Inc. (ECI) is an award-winning software company focused on helping our employees to develop their talents, achieve their goals, enjoy their work, and maintain work/life balance. Situated in Happy Valley near The Pennsylvania State University, we offer one of the best benefits packages in the area, including 100% paid family medical, dental, and vision insurance; 25 paid days off per year; retirement plan with employer match; professional coaching; and more. Our core values are: product leadership, operational excellence, customer intimacy, and good stewardship. We are a Strengths-based workplace. 

We’re looking for a Technical Support Specialist to help our clients use our software successfully, who:

Will be this type of person:

  • Engaging and enthusiastic personality 
  • Organized, logical, and methodical when executing work assignments 
  • Focused on problem-solving and results
  • Practical and resourceful thinker 
  • Compassionate, sympathetic, and tolerant  
  • Values the opportunity to lead others to success 
  • Broad-thinker who can improvise for effective solutions 
  • Assertive and independent worker 
  • Excellent written and verbal communicator with technical and non-technical audiences
  • Strong social skills with focus on diplomacy
  • Collaborative team member who is open to feedback 
  • Holds an associate’s degree or equivalent in technical support field 
  • Has a minimum of 3 years’ experience in technical support 
  • Strong knowledge of SQL/T-SQL Server
  • Experience with ticket management and monitoring software (preferred)
  • Experience with issue and project tracking software (preferred)
  • Understanding of the energy management industry (preferred)
  • Understanding of business approaches that align development with customer needs and company goals (preferred)
  • Working knowledge of IIS programming, web development, and Crystal Reports (preferred)

Will achieve these outcomes:

  • Respond to client requests within the Service Level Agreement (4 hours)
  • Give thorough first responses 
  • Help clients gain the knowledge they need to be self-sufficient
  • Help the company maintain clients/contracts through helpful support
  • Continue to learn the workings of the software to better support clients

Will do these types of things:

  • Provide technical support via email, internet, and telephone for multiple versions of our software
  • Answer user inquiries regarding computer/server software or hardware
  • Maintain records of daily data communication transactions, problems, and remedial actions taken or of installation activities

Details: This full-time position reports to the Assistant Vice President, Customer Service, is based in State College, PA, and is not expected to travel, but may be asked if the occasion warrants.


Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status